Refunds & Cancellations
Price approved before work, free cancellation before dispatch, and your 3-day right to cancel.
We answer 24/7 — call, chat or email, English or Spanish.
In short
- You approve the price before any work starts.
- Cancel or reschedule for free before the technician is on the way.
- Installation contracts signed at your home can be cancelled within 3 business days.
- If our workmanship fails under warranty, we come back and fix it at no charge.
Appointments
There is no charge to cancel or reschedule before the technician is dispatched. Tell us by phone, text, or email. If the technician arrives and cannot access the equipment, a service-call fee may apply; we tell you the amount when you book.
Service-call fee
A service-call fee covers sending a licensed, insured technician in a company truck and the 21-point check-up: $49 for homes during business hours ($99 after hours, weekends and holidays; $99 / $149 for businesses). The $49 fee is waived when the final invoice is $300 or more; the $99-or-higher fee is waived when the final invoice is $500 or more. Once the visit has been performed, the service-call fee is not refundable.
Installations and replacements
Deposits and payments follow your written contract. If you sign a contract at your home, Florida law gives you the right to cancel until midnight of the third business day after signing; send us written notice and any deposit is refunded within 10 days. After that, custom-ordered equipment may be subject to the restocking terms in your contract.
If something isn’t right
Contact us as soon as possible. If the problem is covered by our labor warranty, we return and correct it at no charge. Refunds for work already performed are reviewed case by case, and we will always explain our decision.
Contact
Email us at hello@calmaaire.com · (305) 786-5375.
Last updated: September 27, 2026.